ATUM Shoe Protection Plan - Terms & Conditions
The ATUM Shoe Protection Plan gives you added peace of mind after your purchase. Please read the following terms carefully to understand what is covered, what is not, and how to make a claim.
1. Coverage Period
- Coverage starts from the order delivery date.
- Customers may purchase either a 1-Year or 2-Year protection plan.
2. What the Protection Covers
- Sole separation caused by manufacturing defects.
- Abnormal stitching failure.
- Adhesive / manufacturing defects.
- Material defects resulting from manufacturing.
- Any manufacturing defect approved by the ATUM Quality Team.
3. What is NOT Covered
- Normal wear and tear.
- Sole abrasion from regular use.
- Cuts, scratches or punctures.
- Burns or melting.
- Incorrect washing or cleaning.
- Misuse or use outside the intended purpose.
- Improper storage.
- Chemical damage.
- Accidental damage not covered by the plan.
- Loss or theft.
- Intentional damage.
4. Replacement Policy
- One replacement only during the purchased protection period.
- If the same model is unavailable, the customer may choose another model of equal value, or pay the price difference for a higher-priced model.
5. Number of Claims
Only one approved claim is allowed per purchased protection plan.
6. Product Inspection
All claims are subject to inspection by the ATUM Quality Team. Their decision is final.
7. Proof of Purchase
Customers must provide the order number, the invoice, or the email address used for the purchase.
8. Transferability
The protection plan is non-transferable.
9. Shipping Costs
If the claim is approved, ATUM covers the shipping cost of the replacement pair. The customer is responsible for sending the original shoes for inspection, unless otherwise stated.
10. Refundability
Protection plan fees are non-refundable once the order has been completed.
11. Expiration
The protection ends upon the first successful replacement, or at the end of the purchased coverage period — whichever comes first.
For any questions about the ATUM Shoe Protection Plan, please contact our Customer Service team with your order number.