Please read our return policy carefully
* Please note that shipments are not allowed to be opened upon courier delivery *
Returns and Exchanges Made Easy
We want you to love everything you order from Atum
If, for any reason, you need to return an item, you have 14 days from the date of receiving the shipment, as long as the item is unworn, in perfect condition, and has all original tags attached.
Please note That Return shipping costs are covered by the customer.
Once your item is received and passes inspection, your refund will be processed within 7–14 working days via the original payment method.
For Exchanges, You Have Two Easy Options:
• Return your original item, and once approved, choose a new piece you love. We will ship your exchange promptly after inspection.
• Or, if you prefer not to wait, place a new order now, and we’ll refund you for the original item once it’s returned and inspected.
Need Help?
We're always here for you!
Reach out to us through any of our social media channels, or email us at Info@AtumEgypt.com, or Call Our Customer Services: +201050049124
We’ll get back to you as quickly as possible — thank you so much for your patience and trust.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@atumegypt.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].
Damages and issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Swimwear:
Hygiene Seals:
Swimwear with broken hygiene seals is typically non-returnable.
Original Condition:
Swimwear must be in its original, unworn condition with all tags and labels attached.
